Any items your order shall be only shipped after your payment is received. We ship the item for customers through China Post ePacket, registered air packet,unregistered air mail,EMS, DHL or other Mail, according to actual situation.As for the delivery destinations (your address) where only DHL or UPS are available, if it is the so called remote area by DHL or UPS, the additional fee shall be paid by the buyer.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct.
As soon as your order ships, a confirmation email with online tracking number and link will be sent to you. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.
There always no extra Customers fee,but the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages. We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
We try our best to provide you the most reliable, affordable way of shipping service.If you do not receive your item on time, please contact us immediately for further assistance.